Workday Knowledge Management Specialist

Summary:

The Knowledge Management Specialist is responsible for designing, developing and implementing knowledge management strategies and processes as part of our Workday HCM system implementation project team and maturing the knowledge discipline post-implementation. The Knowledge Management Specialist will work with cross-functional teams and stakeholders to identify and capture critical knowledge, develop knowledge management systems and tools, and promote a knowledge sharing culture within the organization. The role requires strong analytical and communication skills, as well as experience in knowledge management. You will partner with a cross-functional team of functional owners and subject matter experts to ensure business processes and support documentation is captured and organized efficiently and effectively. This position reports to the Sr. Manager, Benefits and HR Services.

*This position is remote, but does require travel into our Indianapolis, IN offices as business necessitates. Preference given to candidates within the Eastern or Central time zones*

Essential Job Functions:

In this role you will:

· Design, develop and maintain knowledge management systems, tools and platforms to support the collection, storage, sharing, and dissemination of knowledge across the organization.

· Develop and deliver targeted training and communication programs to promote a knowledge sharing culture and improve employee awareness, understanding, and adoption of knowledge management practices and tools.

· Lead knowledge management projects, including scoping, planning, executing and closing out projects, and ensuring project timelines, and deliverables are met.

· Provide expert guidance and support to stakeholders on knowledge management issues, opportunities and challenges.

· Collaborate with cross-functional teams to identify and capture critical knowledge and expertise, including best practices, lessons learned, and intellectual property.

· Coordinate process improvement initiatives through the disciplined use of technology solutions, facilitate discussion of process alternatives to arrive at best practices, and coordinate the development and modification of new and existing content

· Provide operational support by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content

· Monitor solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)

Qualifications:

Required:

· Minimum of 3 years of experience in knowledge management, technical writing, or related field.

· Strong analytical, problem-solving and project management skills.

· Excellent written and verbal communication skills, including the ability to communicate complex information and technical concepts to non-technical stakeholders.

· Experience implementing knowledge management systems, tools and platforms.

· Knowledge of industry standards, best practices, and emerging trends in knowledge management and organizational development.

· Ability to work independently and collaboratively with cross-functional teams.

· Demonstrated ability to build relationships, influence and negotiate with stakeholders at all levels of the organization.

· Strong sense of ownership, accountability, and attention to detail.

Preferred:

· Bachelor's or Master's degree in knowledge management, information science, technical writing, or related field.

· Workday HCM implementation and knowledge management experience

· Experience designing front-end knowledge management solutions based on business requirements using tools such as SharePoint, ServiceNow, Workday, PeopleSoft, Oracle HCM, Freshservice

About The Heritage Group

Founded in 1930, The Heritage Group (THG) is a fourth-generation family-owned business managing a diverse portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. Companies within the THG portfolio include Heritage Environmental Services, Heritage Construction + Materials, and Monument Chemical. With more than 5,000 employees and 30 operating companies worldwide, THG aims to build a safer, more enriching, and sustainable world by harnessing the power of family.

The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals.

EOE/Veteran/Disability

Current Openings for Workday Knowledge Management Specialist Jobs at The Heritage Group