The Heritage Group

VOIP Systems Administrator Jobs at The Heritage Group

VOIP Systems Administrator Jobs at The Heritage Group

Sample VOIP Systems Administrator Job Description

VOIP Systems Administrator

The VOIP Systems Administrator is assigned to a team that is responsible for VOIP and network support for the entire environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities.  The role is a member of the IT shared services team that supports a portfolio of privately held companies.

 

Essential Job Functions:

 

  1. Provides support for existing VOIP and Network deployments
  2. Installs, Configures, and Manages VOIP and Network systems
  3. Follows and updates process documentation as needed
  4. Manages projects related to deployment of new VOIP and Network systems
  5. Documents configuration and monitors various aspects of VOIP and Network environments
  6. Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge. Provides tier 3 network and system troubleshooting and support, including after-hours support.

 

Relevant Skills

 

  • ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management and Configuration Management
  • Ability to hold themselves and others accountable to high standards
  • Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement
  • Employs Think Plan Do Review critical thinking process for all tasks, large and small
  • Proven analytical and problem-solving skills with information systems
  • Courage to take initiative in unfamiliar or ambiguous circumstances
  • Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident building business partnerships with various business stakeholders.
  • Excellent verbal and written communication
  • Maintains a high level of confidentiality

 

Requirements:

  • Bachelor's Degree in Information Technology or related field
  • 1-3 years of experience as a VOIP / Network Administrator or similar role
  • VOIP and Cisco certifications (e.g. CCNA, CCNA Voice, CCNP, etc.)
  • VOIP implementation deployment and support, BroadSoft platform experience preferred
  • Comfortable working in a remote location supporting businesses with a decentralized leadership structure
  • Ability to travel occasionally as needed, not to exceed 20%
  • Exceptional customer service orientation

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