Network Administrator, IT Shared Services

Job Summary

The Network Administrator is assigned to a team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, tier 3 support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. The role is a member of the IT shared services team that supports a portfolio of privately held companies.

Essential Job Functions:

• Provides support for existing Cisco infrastructure deployments to include wireless environment
• Provides Tier 3 support of RingCentral VOIP deployment
• Monitors IOS versions and schedules updates as required
• Designs, tests, and deploys Ubiquiti wireless bridge configurations as required
• Follows and updates process documentation as needed
• Follows industry best practices to continuously improve network resiliency and performance
• Documents configurations and monitors various aspects Cisco infrastructure
• Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge
• Provides tier 3 network troubleshooting and support, including on-call rotation, after-hours support

Relevant Skills

• ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management
• Ability to hold themselves and others accountable to high standards
• Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement
• Employs Think – Plan – Do – Review critical thinking process for all tasks, large and small
• Proven analytical and problem-solving skills with information systems
• Courage to take initiative in unfamiliar or ambiguous circumstances
• Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident building business partnerships with various business stakeholders.
• Excellent verbal and written communication
• Maintains a high level of confidentiality

Requirements:

• Bachelor's Degree in Information Technology or equivalent experience
• 5 years CLI configuration experience with Cisco switches, routers, wireless controllers, and ASA's
• Required minimum Cisco Certifications:
  • CCNA
• Experience with managing VOIP services and providing Tier 3 Support for VOIP environment
• Experience configuring Cisco Wireless Controllers:
  • Integration with Cisco ISE
• Experience with various open-source, network automation tools
• Comfortable working in a remote location supporting businesses with a decentralized leadership structure
• Ability to travel occasionally as needed, not to exceed 20%
• Exceptional customer service orientation
• Other duties as assigned

About Our Company:

Website: https://www.thgrp.com/

For over 90 years, The Heritage Group has managed a diverse set of prominent companies involved in the highway construction, environmental services, oil refining & specialty chemicals, and fuel distribution industries. This vast experience combined with a team management style, allows for the diversity of a large conglomerate and the personal service of a smaller, customer-focused organization. THG is a growth-oriented company with operations in North America, Europe and Asia and a customer network that spans the globe. As a family-owned business, a long-term financial approach and conservative investment philosophy has placed THG on a solid foundation to pursue growth opportunities as they appear. The organization has a creative culture, always searching for opportunities and researching industry-changing solutions. The company has grown impressively over the past 30 years both organically and by acquisition, often turning around distressed businesses.

THG's growth has been enabled by a positive culture comprised of the following characteristics: entrepreneurial and decentralized, lean and nimble, informal and non-hierarchical, loyal and supportive. THG is a builder of businesses and is well positioned financially to continue to grow effectively.

The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals.

EOE/Veteran/Disability

Current Openings for Network Engineer Jobs at The Heritage Group