Logistics Lead

Asphalt Materials, Inc. Regional Sales Manager

Organization & Role Overview:

From our humble beginning in 1956, Asphalt Materials Incorporated (AMI) has continually focused on liquid asphalt products and a core strength of our business is the formulation, manufacturing, and R&D of asphalt binders and emulsions. We are a big team with family values driven to be the best at what we do always taking what we have learned and giving back to support each other's growth. We are a committed team who connects, collaborates, and innovates to tackle our industry's biggest challenges. With a relationship focused culture, we create innovative, high quality, and longer lasting products that make roads safer while creating enduring value for our customers.

The Logistics Lead will report to the Logistics Director and will be responsible for successfully leading a team of dispatchers executing transactions of equipment moves, inbound and outbound freight movements as well as ensuring customer interactions are handled at the highest professional level. This position has oversight of coordination efforts for final goods deliveries between management, sales, customers, and plant operations in our fast-paced work environment. A strategic approach to the planning of loads, communications with carriers and customers, and coordination with members of the team are all key components of this role. This role will continue to grow with the organization and a willingness to tackle challenges will be imperative in driving the business forward.

Job Functions:

• Manage the dispatch staff and coordinate activities to ensure smooth operation of the dispatch process and the efficient and effective movement of products.
• Supervise and set the schedules for the dispatch team.
• Communicate customer needs to employees, observe progress, and coordinate responses.
• Handle complaints, confer with others about challenges, evaluate service levels, and provide recommendations to and work with management to develop action plans to improve performance, profitability, and customer service.
• Monitor team efficiencies; and innovate, promote, and lead continuous improvement efforts.
• Evaluate and manage key performance Indicators and cost factors impacting operational effectiveness.
• Communicate with customers on a regular basis regarding transportation issues that impact them.
• Ensure compliance of organizational policies and applicable government laws or regulations.
• Organize and schedule resources required to accomplish activities, oversee routing modifications, and ensure equipment and staff are being utilized efficiently.
• Manage mobile storage and plant transport fleet maintenance and compliance.
• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.
• Handle performance reviews, pay changes, employee feedback, grievances, or complaints; and provide employee training, motivation, and encouragement.
• Other duties as assigned.

Relevant Skills and Abilities:

• Excellent verbal and written communication skills
• Customer Centric Service
• Problem-solving and prioritization skills
• Proficient computer skills Microsoft Office (Outlook, Word, Excel, PP)
• Demonstrated behaviors of self-motivation and team orientation
• Ability to lead a team to common goals and overall success
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, Managers)
• Capable of multi-tasking, highly organized, with excellent time management skills
• Basic math skills
• Basic knowledge of FMSCA>DOT>Hours of Service (HOS)
• Basic knowledge of Hazardous Material Regulations

Requirements:

• Bachelor's degree in Logistics, Supply Chain, Business Administration, OR equivalent work experience
• Willingness to work shift work, overtime and on call shifts for after-hours and weekend support (Seasonal)
• Will be required to successfully pass a physical and drug test
• Must have reliable transportation to and from work
• 8-10 years' experience in dispatching, truck driving or other related fields preferred
• Excellent communication, organizational and time management skills.
• Customer service oriented.

Current Openings for Logistics Lead Jobs at The Heritage Group