IT Network Manager, IT Shared Services

Job Summary

The ITSS Network Manager leads the team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, escalated ServiceDesk tickets, project management of deployment and rehab projects, and assigned network monitoring and management. The role is a member of the IT shared services team that supports a portfolio of privately held companies.

Essential Job Functions:

1. Manages team of network engineers, network administrators, and VOIP administrators.
2. Provides Tier III support for existing network devices to include routers, switches, and wireless AP's.
3. Supports LAN / WAN connectivity to over 100 remote sites and 9 core datacenters.
4. Deploys new LAN / WAN hardware as required through acquisition, expansion, or technology refresh.
5. Drives continuous improvement of network reliability and performance.
6. Brings new technologies and best practices to enhance network performance and reliability.
7. Creates and updates process documentation as needed. Adheres to change management processes.
8. Manages projects related to deployment of new hardware and configurations.
9. Documents configuration and monitors all aspects of network performance.
10. Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge. Includes an after-hours, on call rotation with Network team.

Relevant Skills:

• Very high-level of self-awareness and desire to develop leadership capabilities.
• Ability to hold themselves and others accountable to high standards
• Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement.
• Proven analytical skills with information systems.
• Courage to take initiative in unfamiliar or ambiguous circumstances.
• Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident building business partnerships with various business leaders.
• Excellent verbal and written communication
• Maintains a high level of confidentiality

Requirements:

• Bachelor's Degree in Information Technology or equivalent experience.
• ITIL Foundation Certified in IT Service Management
• 5+ years of experience as an IT Manager or similar technical leadership role.
• Cisco certifications (e.g. CCNA, CCNP, CCDA, etc.).
• Cisco switch and router hands on support experience.
• Firewall technologies hands on support experience.
• Comfortable working in a remote location supporting businesses with a decentralized leadership structure.
• Ability to travel as needed.
• Exceptional customer service orientation.

About Our Company:

Website: https://www.thgrp.com/

For over 90 years, The Heritage Group has managed a diverse set of prominent companies involved in the highway construction, environmental services, oil refining & specialty chemicals, and fuel distribution industries. This vast experience combined with a team management style, allows for the diversity of a large conglomerate and the personal service of a smaller, customer-focused organization. THG is a growth-oriented company with operations in North America, Europe and Asia and a customer network that spans the globe. As a family-owned business, a long-term financial approach and conservative investment philosophy has placed THG on a solid foundation to pursue growth opportunities as they appear. The organization has a creative culture, always searching for opportunities and researching industry-changing solutions. The company has grown impressively over the past 30 years both organically and by acquisition, often turning around distressed businesses.

THG's growth has been enabled by a positive culture comprised of the following characteristics: entrepreneurial and decentralized, lean and nimble, informal and non-hierarchical, loyal and supportive. THG is a builder of businesses and is well positioned financially to continue to grow effectively.

The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals.

EOE/Veteran/Disability

Current Openings for IT Network Manager, IT Shared Services Jobs at The Heritage Group