Digital M365 Collaboration Coordinator

Summary:

Business Intelligence is the process by which enterprises use strategies and technologies for analyzing current and historical data, with the objective of improving strategic decision-making and providing a competitive advantage. The mission of the BICOE is to shepherd The Heritage Group evolution toward meaningful business intelligence solutions by empowering individual Business Units to improve their data quality and data understanding, to use it in strategic decision making, and to cooperatively develop a framework of governance for the implementation of an enterprise-wide data strategy at The Heritage Group.

As ITSS adopts new technologies for use throughout its business units, the role of the M365 Collaboration Coordinator becomes critical in ensuring that the BICoE, and our business partners, are empowered to produce effective and efficient solutions in the M365 platform.

The primary goals of the M365 Collaboration Coordinator are to provide creative content development for the communications portals (SharePoint and TEAMS), including office and departmental announcements, learning and development avenues, and internal and external training opportunities. Additional responsibilities include providing technical support for the M365 tenant collaboration toolkit so that users have productive digital workplace experience. This role will provide dedicated support to Information Technology Shared Services, Financial Shared Services, and executive family members. The best-suited candidate will have a combination of technical and artistic abilities as well as a customer service mindset.

Responsibilities:

• Graphic design, layout, and formatting using M365 applications
• Development and marketing of IT educational materials
  • Assist the Collaboration Systems Specialist in developing content for the Digital Champions program
  • Work with the ITSS Training Manager to identify, create, and promote training opportunities.
  • Work with Marketing and Communications Shared Services
  • Assist the Collaboration Systems Specialist to educate the ITSS staff regarding M365 apps and tools and other data management services
• Develop and manage the ITSS communications portal
  • Weekly/Monthly Tips and Tricks
  • Employee Highlights
  • IT Project Highlights
  • Events and News Highlights
  • Public Policy Content
• Serve as the Collaboration Administrator for Information Technology Shared Services (ITSS), Financial Shared Services (FNSS), and executive family members (FAM)
  • Primary point of contact for inquiries and support
  • Develop processes and tools to drive more effective and efficient communications.
  • In partnership with internal customers, coordinate the development and publication of articles, newsletters
  • Copy editing of communications for accuracy, flow, grammar, punctuation, and spelling
  • Assist the Collaboration System Specialist
    • Execute assistance requests submitted by customers
    • Workspace creation
    • General inquiries
    • Coaching and troubleshooting
  • Develop and deploy out of the box and customized SharePoint webparts and Power Platform apps and workflows
  • Survey development and analysis to ensure relevant content and available support from ITSS.

Education/Professional Requirements

• Bachelor's degree in marketing, communications, computer science, digital media, business administration, business analytics, organizational behavior, or similar programs
• Excellent verbal and written communication skills
• Ability to work in a self-sufficient and independent manner
• Ability to handle multiple assignments including daily tasks and projects
• Practical understanding of the Microsoft Power Platform or Collaboration Toolkit a plus: SharePoint, Power BI, Power Apps, Power Virtual Agents, Power Automate, Delve, Viva, Yammer, TEAMS, etc.

Current Openings for Digital M365 Collaboration Coordinator Jobs at The Heritage Group