Construction IT Support Specialist

Job Summary:

The Heritage Group seeks a Construction IT Support Specialist to join our IT Shared Services team who understands the operation and support of enterprise construction software systems and the related application infrastructure. This position will ensure efficient and effective operation of enterprise class business applications serving our portfolio of construction companies. These applications include Viewpoint, HCSS HeavyBid, HCSS HeavyJob, and HCSS Safety. In this position, you will bridge the communications gap between business users and information technologists, implement new capabilities and improve existing processes, and support enterprise IT applications. This position reports to the ITSS Construction Application Manager and collaborates with stakeholders in finance, project administration, and field operations. The position is supported by fellow ITSS team members providing network services, data services, and basic user support.

The position can be remote, will travel required, and will work closely with regional offices and field locations.

Essential Job Functions:

• Architect application solutions to improve business processes using a repeatable, standard, and cohesive framework.
• Solicit, interpret, and document business requirements by interfacing directly with business users and stakeholders
• Resolve differences between key stakeholders and external application vendors.
• Develop and implement application solutions.
• Tier 3 support of issues unresolved by in-house tier 1 and 2 technicians.
• Integrate applications and provide application customizations.
• Maintain user accounts and ensure security best practices are followed.
• Plan and execute system upgrades including validation, benchmarking, UAC testing, and debugging.
• Document and maintain knowledge base articles and learning content. Coordinate new feature roll-out training with administrators and power users.
• Monitor performance and ensure application integrity.
• Evaluate new and emerging technologies specific to the business industry.

Relevant Skills

• Willingness and ability to quickly understand new software products and technologies.
• Excellent listening, problem-solving, critical thinking and reasoning skills needed.
• Exhibits confidence to seek innovative solutions that drive business opportunity and value.
• Flexible, adaptable, well-organized, self-directed team player. Understands that no two projects are alike.
• Displays character and ethics. Will handle sensitive and confidential facts not meant for public disclosure.
• Ability to accurately estimate your own task durations, design, and meet schedules.
• General knowledge of business processes and terminology.

Requirements:

• The candidate must have 2+ years of experience implementing and supporting enterprise resource planning software. Viewpoint, HeavyJob, HeavyBid, and HCSS Safety experienced required.
• Familiarity with financial accounting, human resources, and project management in the construction or engineering field is required.
• Bachelor's Degree in Information Systems, Computer Science, Accounting, Finance, Construction Management or related field is required.
• Experience supporting applications in mobile field management, project scheduling, cost estimating, and material production systems is a plus.
• 3-5 years previous experience in an IT-related position is required.

About The Heritage Group

The Heritage Group is a privately held portfolio of companies focused on creating long-term value by building world-class businesses. Under four generations of family ownership, we employ thousands of people around the world, with operations across North America, Europe, and China, in the core industries of Environmental and Remediation, Specialty Chemicals and Fuel Products, and Construction and Materials. Driven by innovation and research, our in-house R&D team, Heritage Research Group, specializes in helping our diverse set of companies evolve and adapt to a changing marketplace by providing cutting-edge solutions and exploring new opportunities in its state-of-the-art facility. And while acquisitions, partnerships, internal expansion, and startups may be our cornerstone, we're a family company at heart, aiming to build long-term relationships with our customers, vendors, and partners so that we can turn big challenges into even bigger opportunities to make a difference in the world.

The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals

Current Openings for Construction IT Support Specialist Jobs at The Heritage Group