Change Management Communications Manager

Job Summary

As our Change Management Communication Manager, you will be a vital part of the Unlocking Potential team, bringing your experience and insight to guide us through exciting periods of growth and transformation. This role is more than communication - it's about weaving together the voices, stories, and perspectives of our people to make change a shared journey, not just a destination.

You will start by spending time with key program stakeholders. You get to know people from across the Heritage family, authentically seeking to understand our work and culture. As you build an understanding of our workforce you will turn insights into action as you support the creation of content that will support and evolve our stakeholder management plans.

In this position, you'll use your communication skills to illuminate the path ahead, helping understand, embrace, and adopt change. You'll act as the bridge between the shared vision of leaders across The Heritage Group and all our smart, hardworking people - turning progress and changes into stories that inspire and resonate.

Essential Functions:

• Stakeholder Management
  • Work with partners and use tools like Voice of Customer and empathy mapping to understand the needs, motivations and barriers of key stakeholder groups.
  • Understand key stakeholders and design strategies to build support and address potential resistance.
  • Communicate regular updates to ensure stakeholders are informed about change objectives, processes, and timelines.
• Communication
  • Develop and implement effective communication strategies and plans to promote understanding and buy-in to change initiatives.
  • Partner with the Marketing and Communications team to ensure consistent and timely dissemination of program communication.
  • Create engaging materials, presentations, and communications in partnership with the Marketing and Communications team for diverse audiences, including leadership, HR teams, people-leaders, and employees.
• Measurement & Analysis
  • Monitor, measure, and report on the effectiveness of change management and communication strategies.
• Feedback & Continuous Improvement
  • Gather feedback from employees at all levels and use it to enhance future change initiatives.
  • Remain aware of best practices in change management to drive continuous improvement in change methodologies used by the organization.

Requirements

• Bachelor's degree in related field
• 2 – 4 years' experience in change management or related discipline
• Familiarity with change management principles, methodologies, and tools
• Strong communication, analytical and relationship-building skills. Able to use data to craft compelling stories that actively engage employees in the change
• Experience working cross-functionally and in multiple-entity organizations

Relevant Skills

• Ability to focus on the here and now while evolving to an improved future state
• Ability to utilize stories to compel positive action
• Ability to multitask and handle competing priorities in a fast-paced environment
• Ability to work with diverse personalities
• Flexibility and ability to change in a positive, productive manner
• Ability to maintain confidentiality and show the highest degree of integrity

*** ***This position is for a 2-year or project completion

fixed-term basis. This will be considered a full-time, benefits-eligible position for that period ***

Position is based in Indianapolis, IN and will be a hybrid schedule. Qualified candidates must be located within 75 miles of the Indianapolis area.

About The Heritage Group

Founded in 1930, The Heritage Group (THG) is a fourth-generation family-owned business managing a diverse portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. Companies within the THG portfolio include Heritage Environmental Services, Heritage Construction + Materials, and Monument Chemical. With more than 5,000 employees and 30 operating companies worldwide, THG aims to create a safer, more enriching, and sustainable world by harnessing the power of family.

The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals

Current Openings for Change Management Communications Manager Jobs at The Heritage Group