Center Experience Coordinator

Job Summary:

When The Heritage Group businesses work together, we all achieve greater success. The Center is the point of connect for The Heritage Group's family of companies. We expect The Center to be a catalyst of growth and a model of our One Heritage. In this modern collaborative workspace, The Heritage Group businesses will share innovative ideas, solve problems and pursue new business opportunities.

As the Center Experience Coordinator for The Center, you are the face of our organization, connecting employees, business partners and guests to resources enabling innovation, collaboration, and learning. By exemplifying professionalism end impeccable service skills, the Coordinator provides each person who walks into The Center a world-class, premium experience. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, taken initiative and exhibit confidence in all situations. The Coordinator brings positive energy to each interaction, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. In addition to this, you will also ensure the administrative support for The Center Team and successful coordination of events hosted at the site. You will also support the team and stakeholders to ensure they understand the capabilities and benefits of using The Center.

WHO YOU ARE

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others. You ask the right questions to understand client's need and meet their expectations without exception.
• A Team Player. You effectively collaborate with the appropriate partners in delivering the best experience to users of The Center. You willingly flex your schedule and take on tasks that support overall team objectives.
• You are flexible and able to manage competing interactions smoothly. You employ proven project management tactics to meet a demanding workload.
• You present innovative ideas to your clients that heighten the impact of, and attendee experience at an event.
• You invest extra energy to reach your goals and are driven not only by your success but that of the entire organization.
• Solution-Oriented and Tenacious. You follow through on commitments and develop credibility with stakeholders throughout the organization.
• You remain calm under pressure and exhibit confidence in high-pressure situations. You maintain the organizations' reputation in the way you negotiate with external partners.

Essential Job Functions:

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with employees, business partners and guests
• Engage with other Center support team members (IT, Facilities, etc.) to ensure a consistent service experience from all
• Act as a connector between users and resources to resolve employee challenges
• Support Center Manager and Center Team members on any task needed to deliver flawless execution of hosted events.
• Responsible for placing catering orders and set up/tear down of deliveries
• Help organize employee engagement activities and events.
• Assist with new employee & visitor tours
• Be able to plan small scale events & projects within allotted timelines and budget
• Manage appropriate vendor relationships to include catering, decorations, entertainment, transportation, etc..
• Assist with managing The Center calendar
• Manage The Center Team internal platform sites with keeping information up to date (Sharepoint etc.)
• Monitor setup and status of work in-progress and inspects completed work.
• Back up for the Front Desk Ambassador during Lunches, breaks and vacation time.

Relevant Skills and Requirements:

• Bachelor's Degree in Hospitality, Marketing, Public Relations or similar field or equivalent experience.
• Prior customer service, front desk, hospitality and/or administrative experience in a professional environment is preferred
• Experience with event planning; corporate experience preferred.
• Ability to provide outstanding client service at all times, including under tight deadlines and stressful on-site circumstances
• Demonstrated ability to hold yourself accountable to high standards in quality of work, relationship-building and professionalism - Integrity
• Maintain a high level of confidentiality and discretion
• Exude passion for supporting others and the team to be successful
• Demonstrates creative thinking and problem solving
• High level of self-awareness and a passion for learning
• Share the desire to have fun and establish balance
• Flexibility with morning and evening hours. Some weekends required.

Current Openings for Center Experience Coordinator Jobs at The Heritage Group