The Heritage Group
  • Information Technology
  • Indianapolis, IN, USA
  • Full Time

I am part of a team responsible for the network support for the entire THG computing environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. I work directly with our ITSS team as well as individual employee constituents to support a portfolio of privately held companies.

I am responsible for: 
1. Providing support for existing Cisco infrastructure deployments
2. Installing, Configuring, and Managing Cisco switches, routers, firewalls, and wireless controllers
3. Monitoring IOS versions and scheduling updates as required
4. Designing, testing, and deploying Cisco Prime templates as required
5. Following and updating process documentation as needed
6. Managing projects related to deployment of new Cisco infrastructure
7. Documenting configuration and monitoring various aspects of the Cisco infrastructure
8. Supporting our ServiceDesk in resolving escalated tickets requiring specific technical knowledge
9. Providing tier 3 network troubleshooting and support, including after-hours support

I have skills and abilities in:
ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management
Holding myself and others accountable 
Identifying and resolving issues independently
Critical thinking
Taking initiative in unfamiliar or ambiguous circumstances
Gaining alignment with different clients and representing a common point of view across multiple stakeholders
Building business partnerships with various business stakeholders
Writing and verbally communicating
Maintaining confidentiality
Providing excellent customer service

I have this education and experience:
Bachelor's Degree in Information Technology or equivalent experience (required)
5 years CLI configuration experience with Cisco switches, routers, and ASA's (required)
Required minimum Cisco Certifications (required):
CCNA Security
CCNP Routing and Switching

5 years of experience in WAN technologies and routing protocols to include (preferred):

5 years of experience configuring Cisco ASA's for:
IPSEC tunnels
Cisco FirePOWER
Client VPN

Experience with Cisco Prime and Cisco ISE platforms

I have the ability to travel occasionally as needed, not to exceed 20% and am comfortable working in a remote location supporting businesses with a decentralized leadership structure

The Heritage Group is an Equal Opportunity Employer

Full Job Description
The Heritage Group
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